Privacy Policy

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Last updated: December 6, 2025

Tailored Care LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or receive our services. We follow all applicable federal and state regulations to keep your information safe and confidential.

1. Information We Collect

We collect personal information that you voluntarily provide, including:

• Name
• Phone number
• Email address
• Home address
• Service needs and care-related preferences
• Messages or inquiries sent through our website or communication tools
• Any documents or forms submitted for service intake, employment, or support

We also automatically collect non-identifiable website data such as browser type, device information, and site usage for analytics and website improvement.

2. How We Use Your Information

We use your information to:

• Provide in-home care services
• Schedule appointments and coordinate care
• Communicate with you through SMS, phone, or email
• Respond to questions or support requests
• Manage client accounts and service records
• Process job applications and verify employment information
• Improve our website and customer experience
• Maintain internal documentation and compliance

We do not use your information for unauthorized marketing or advertising.

3. SMS and Communication Consent

If you provide your phone number, you may receive text messages from Tailored Care LLC related to:

• Scheduling and appointment reminders
• Care updates
• Intake and follow-up communication
• Customer support messages

Message frequency varies. Message and data rates apply.

Reply STOP to opt out at any time. Reply HELP for support.

4. How Your Information Is Shared

Tailored Care LLC does not sell or share your personal information with third parties for marketing. We only share information with trusted service providers when needed to:

• Deliver care
• Process employment documentation
• Manage secure data storage
• Maintain legal and regulatory compliance

All partners follow strict confidentiality and privacy standards.

5. Data Storage and Security

Your information is stored securely through encrypted systems and controlled access. Only authorized staff members can view client and applicant information. We maintain administrative, technical, and physical safeguards to protect your data.

6. Your Rights

• You have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information when appropriate
• Update your communication preferences
• Opt out of SMS messaging by replying STOP

7. Cookies and Website Tracking

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device to remember preferences and analyze site traffic. You can disable cookies in your browser settings.

8. Third Party Links

Our website may contain links to external sites. Tailored Care LLC is not responsible for the privacy practices or content of those websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new updated date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us:

Tailored Care LLC

Phone: (302) 697-1633

Email: info@tailoredcarellc.com